Refund policy

CANCELLATION POLICY

Consumers have a right to cancel the purchase agreement within 30 days after delivery.

Right of cancellation:

You have the right to cancel this contract within 30 days without stating any reasons. The cancellation period is 30 days from the day you or a third party appointed by you who is not the carrier takes the goods into possession. In order to exercise your right of cancellation, you must inform us (Stefan Schubert - Nexural, Etzstrasse 21, 84030 Ergolding, +49 16096733885, info@nexural.com) by means of a clear declaration (e.g. a letter sent by post, a whats app message or email for example) about your decision to cancel this contract. You can also use the attached return form, but this is not required. In order to comply with the cancellation period, it is sufficient to send the notification of the exercise of the right of cancellation before the end of the cancellation period.


Consequences of cancellation

If you cancel this contract, we are committed to refund all payments you made to us, including shipping costs, immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. Unless something else was expressly arranged with you, we will use the same payment method for the refund as the one you chose for the original transaction. We reserve the right to withhold any refunds until we have received the returned goods.

The merchandise shall be sent back immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. The consumer takes response for the return costs.


Sample cancellation form:



To:

Stefan Schubert - Nexural

Etzstrasse 21

84030 Ergolding

Email: info@nexural.com



We (*) hereby cancel the agreement concluded by me/us (*) for the purchase of the

following goods (*)/

Ordered on (*) Received on (*)



-Order Number:


-Name


-Adress




-Date/Signature